Services

What Are SOP’s (and Why Should You Care)?

SOPs = Standard Operating Procedures.
They’re step-by-step guides for your business tasks, like onboarding, invoicing, client handoffs, or handling customer issues.

• They create consistency, even if you’re not in the room
• They cut training time in half for new team members
• They protect your business when someone’s out, quits, or takes on a new role
• They help you delegate without worrying if things will fall through the cracks

Why do you need them?

Clear direction (and you shouldn’t have to explain everything twice!)

Free up your time by documenting repeat tasks once, so you don’t have to do them over and over

Avoid costly mistakes that happen when people wing it

Train faster with plug-and-play onboarding for new team members

Scale with confidence, knowing everyone’s aligned as you grow

Build a sellable business—because no one buys a system that lives in your head

How we do it…

We listen to your needs, goals and expectations and collaborate with your team to develop the vision.

• 1. Talk it out
  • We chat about what’s working, what’s not, and what your team really needs.
• 2. Break it down
  • We look at your current processes with the expert on your team. How should it be done?
• 3. Write it up
  • We turn all of that into clear, easy-to-follow SOPs that match your style and voice.
• 4. Keep it fresh
  • As things change, we’re here to update and improve your SOPs with you – if you want to grow, your SOPs should be changing!

SOP’s don’t work if they just sit in a folder!

We transform your SOP’s into training resources. Whether it is a video training, power point presentation or education handouts, the goal is to get the words off the page and into action.

• Training isn’t just handing over a document—it’s guiding real people through real change.
• We explain the why, not just the what—so the process makes sense, not just noise.
• We make space for questions, feedback, and “what if” scenarios—because that’s how buy-in happens.

Why does this help as a whole?

Fewer Mistakes
Clear steps mean fewer “oops” moments and missed details.

Faster Onboarding
New hires get up to speed quicker—without draining your time.

Consistent Results
Everyone follows the same process, so you deliver the same quality every time.

Less Micromanaging
Your team knows what to do—so you don’t have to hover or constantly remind.

Increased Accountability
When expectations are clear, it’s easier to track performance and hold people to it.

Team Buy-In
People are more likely to follow what they helped build and understand.

More Time for You
With fewer questions and smoother workflows, you get time back to lead, grow, or breathe.

We guide the room, not dominate it.

Whether it’s a strategy session, workshop, team training, or process alignment, we hold the space, manage the flow, and make sure everyone is heard while keeping the goal in focus.

Facilitation is more than just running a meeting or training—it’s about guiding the conversation, keeping people engaged, and helping teams move forward with clarity and purpose.

Why an outside facilitator?

Sometimes the best way to move forward is to step aside. Here’s why an external facilitator makes all the difference:

We’re neutral. No bias, no office politics.

We ask the hard questions—so you don’t have to.

You get to participate, not just lead.

We keep it on track and on time.

We create space for real conversations (even the tough ones).

You leave with clarity, not confusion.